Operations Manager

Other

Brussels

Job description

As Operations Manager, you will oversee the end-to-end management of training projects, ensuring seamless execution from planning to closure. You will manage stakeholders both internally and externally, including social partners and internal teams, ensuring alignment and collaboration at every stage. Your responsibilities will encompass planning, process optimization, tool management, staffing, financial oversight, logistics, monitoring, and reporting.

You will serve as a central figure, driving the successful launch, delivery, and closure of training programs while ensuring that processes are clear, efficient, and aligned with organizational goals. Your role will be critical in maintaining strong relationships with social partners, supporting workforce planning, and ensuring financial accountability for both publicly and privately financed projects.

Key to your success will be your ability to coordinate with multiple teams, manage operational tools, address day-to-day challenges, and improve workflows to enhance efficiency and transparency.

👉 Key Responsibilities

💼 Ownership of Operations

Take full ownership of operational processes, ensuring their smooth execution and continuous improvement. Be accountable for the overall success of operations, maintaining a clear focus on alignment with organisational goals.

🙌 Leadership Contribution

Participate regularly in leadership team meetings, actively contributing to strategic decisions and ensuring that operational insights are represented in the decision-making process.

📣 Centralised communications

Natural born communicator, reporting directly to the CEO and the leadership team, while maintaining open lines of communication and a continued feedback loop with all aforementioned stakeholders.

🤝 Social Partner Success

Serve as the Single Point of Contact (SPOC) for social partners (e.g., Bruxelles Formation, Cefora, VDAB, Forem).
Maintain and nurture strong relationships with social partners, ensuring their needs are clearly communicated and translated into actionable plans.
Align partner requirements with internal stakeholders, including campus coordinators, tech coaches, and the business team.

👌 Operational Coordination

Act as the primary liaison between internal teams (campus coordinators, coaches, and the business team) to ensure efficient communication and execution.
Oversee planning, logistics, and administrative reporting to support training programs.
Lead kick-off meetings for new training initiatives, ensuring alignment across teams.
Solve day-to-day operational issues to maintain smooth workflow.
Improve processes to make them clear and efficient, ensuring consistency and transparency across teams.
Engage with partners and real estate providers to find solutions for classroom spaces, negotiate agreements, and secure suitable locations for training programs.

💻 Enabling Apps & Tools

Coordinate and oversee the management of operational tools (e.g., Sphinx, Salesforce, Moodle, WeCode, internal website).
Facilitate the evolution and updates of these tools in collaboration with AVS IT or external providers.
Manage technical issue tracking, including bug resolution and user support for internal teams.
Ensure basic technical support and training for internal staff to enhance tool adoption and efficiency.

📝 Strategic Workforce Planning

Assist in implementing workforce planning strategies to anticipate and address staffing needs.
Plan and allocate resources for short and long-term training programs across the organisation's campuses.
Ensure optimal staff allocation by aligning organisational needs with employee skills and availability.

🤗 Reporting liaison between teams

Collaborate with the finance team and Grant manager to support budget management and reporting for financed projects (mainly public and private grants).
Track and allocate costs for subsidy-related projects, related to staffing and operational costs (real-estate...)

Profile

✨ Skills and Qualifications

Freelance position - part-time (60 to 80%)
Proficiency in Dutch (mandatory), English and French.
Strong leadership skills
Proven experience in operations, project coordination in a tech savvy environment
Strong interpersonal and communication skills for effective collaboration with internal and external stakeholders.
Excellent organizational and time-management abilities.
Problem-solving mindset with adaptability to changing priorities.

Why apply?

The opportunity to contribute to a meaningful social mission while developing your professional skills.
A collaborative, friendly environment with a focus on personal growth and autonomy. 🚀
Exposure to various tasks, including operational, technical, and financial aspects.

Conduct of interviews

1️⃣ First Interview – Head of HR

An initial conversation to discuss your background, skills, and motivation for the role.
You will be asked to provide a SWOT analysis to highlight your strengths, areas for development, opportunities, and potential challenges in relation to the position.

2️⃣ Second Interview – CEO & Grants & Project Manager

A deeper discussion about your potential role, alignment with the organization's mission, and how you would contribute to ongoing projects.

📌 References may be requested at this stage.

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.