Job description

The Public Centre for Social Action of Woluwe-Saint-Lambert is recruiting a Social Back Office Manager (m/f/x) on a full-time permanent contract at the B4 scale of the civil service, with rapid entry into office for theSocial Back Office service of the Department of Social Action.

The Social Back Office service is involved in the process of granting and recovering aid intended for CPAS beneficiaries. Its mission is to encode the decisions of the CSSS (Special Committee for Social Service) and to make payments of aid in order to enable applicants in difficulty to receive the aid due from the community in accordance with the decisions taken by the Committees. It also aims to recover the amounts earned from the PPS Social Integration and to charge the aid to the appropriate subsidies.

As an employee of the Department of Social Action, you will be responsible for the coordination of the Social Back Office service. Your role will be to bring your expertise and skills to improve and create effective processes and procedures. You will be the point of contact for communication with the various social services, the accounting and budget department, as well as external partners.

Your main tasks:

Ensure the management and development of a team of 6 people by providing them with effective supervision: coaching, training, definition of individual and collective objectives, performance evaluation, conflict resolution and promotion of fluid internal communication as well as motivation at work ;
Ensure a harmonious and productive working atmosphere within the team, thus promoting a group dynamic conducive to the accomplishment of assigned missions ;
On the basis of the decisions of the CSSS and with the aim of allowing applicants to have access to the assistance necessary to live with dignity, supervise the process of encoding the granting and recovery of social assistance by implementing appropriate procedures and taking into account interactions with upstream services (social service, energy, housing, professional integration, etc.). …) and downstream (accounting and budgetary department and Revenue);
Maintain regular links with the department's social teams and EOS development team to ensure effective and consistent coordination of your department's activities with the department's overall missions;
Conduct analyses of the work processes, operation and organisation of the service, exploring in particular the optimisation possibilities offered by specialised software tools such as social software (EOS) and the interfaces it generates with accounting software (Pegase and Onyx);
Actively contribute to the drafting of activity reports and relevant notes related to the operation and results of your department, ensuring transparent and accurate communication within the organization.

Profile

Conditions of participation in the recruitment :

Possess a degree or bachelor's degree with a social, legal, economic, accounting or financial orientation.

Behavioural skills:

Proven leadership and managerial abilities;
Assertive, proactive and good communicator;
Persevering, rigorous and organized;
Results and solutions oriented;
Good learning ability.

Technical skills:

Be open to learning new subjects : the Organic Law of the CPAS of 8 July 1976, the Law of 26 May 2002 on the right to social integration, the Law of 2 April 1965 on the coverage of assistance granted by the CPAS, the law on foreigners, budgetary accounting;
Proficiency in office automation tools (Excel, Outlook);
Be able to learn how to use specific social software.

Assets :

Have previous experience in a CPAS in a similar position;
Experience as a team leader;
Have knowledge of Dutch and be in possession of the Selor language certificate, corresponding to your level of function.

Why apply?

Gross monthly salary on the basis of a full-time minimum of €3,712.06 with a resumption of useful seniority and in connection with the position, subject to the submission of complete and valid supporting documents (up to 10 years in the private sector and 15 years in the public sector);
End-of-year bonus;
Monthly bilingualism bonus (if the Selor certificate is adequate);
Meal vouchers;

Possible home-to-work transport interventions depending on personal situation:

Free public transport (STIB/de Lijn/SNCB/Tec);
Access to free parking;
Bicycle bonus;
Pedestrian bonus;

Various benefits via the collective social service (marriage bonus, birth grant, intervention in certain exceptional expenses, etc.);

Hospitalisation insurance;
10% discount with Ethias for insurance taken out on an individual basis;

Pleasant working environment, respectful of work-life balance and in full evolution :

Collegial dynamic, advocating professionalism and efficiency in a spirit of innovation, creativity, transparency and respect for staff ;
Advantageous number of days off (about 40 days in full-time work);
Leave credits upon taking up employment ;
Mobile working time allowing arrival between 6:30 and 10:00 and departure between 15:00 and 20:00 ;
Possibility of teleworking up to 2 days a week on a full-time basis;
Support for internal mobility (vertical and horizontal) as well as skills development through an individual and adapted training plan;
Provision of a laptop for professional use.

Conduct of interviews

Deadline for applications : 08/09/24
Successful candidates will be contacted around 12/09/24
An oral test will be organised on 17/09/24 in the morning

This schedule may be subject to change by the institution.

Do you have a disability, learning disability or illness, would you like to benefit from reasonable accommodations as part of the selection procedure? Mention this in your application. We will make sure to adapt the conditions as best as possible so that you can present yourself in the best circumstances.