Delivery & Customer Service Coordinator

🤝 JOB DESCRIPTION

As a duo, you divide your working week between managing customer service and deliveries: you ensure the smooth delivery of thousands of weekly orders by managing the optimization of routes, the follow-up of delivery teams and customer satisfaction. 🚚📦✨

Your tasks:

• Dispatch management : you manage relations with our delivery drivers and delivery partners (25 people). You will create and optimize delivery routes while respecting customer requests and internal constraints. You process the invoices of our partners (drop-off points and delivery people).

• Delivery management : you follow the deliveries; You understand and solve delivery problems as well as possible. You manage and adapt the availability of delivery areas and slots on the website.

• Customer service management : you answer calls, emails, chat and social networks and solve customer problems. You will set up and update our communication tools with our customers (standard Q/A, chatbox, etc.). You track customer payments and payment-related disputes.

• Quality monitoring : you will escalate recurring problems to your various colleagues and to the developers in order to improve the customer experience in a structural way. You will contribute to the continuous improvement of our processes and ensure high customer satisfaction through the achievement of collective performance objectives.

• Administrative management : you prepare the various order preparation documents following the optimization. You will monitor and update operational procedures. You will report on these activities.

⭐ DESIRED PROFILE

• You have a degree in logistics or management 🎓

• You have a first professional experience in logistics/supply chain/customer service

• You have a perfect command of French (impeccable spelling) and speak and write Dutch fluently

• You have excellent communication skills and enjoy working in a team. 👌

• You are a hands-on person with strong organizational capacity and a deep understanding of delivery issues

• No two days are the same at eFarmz, you are flexible and you know how to adapt to the realities of the moment, whether it is from a schedule or workload point of view

• You are an energetic and positive person! You are able to withstand some more stressful days in a good mood

• And of course an affinity for sustainable food, local organic 🌱 products

1. Send your CV and cover letter

2. A first phone call with our Head of Supply chain to judge your motivation and fit with eFar

3. An interview with the team in place with scenarios

4. Taking references

5. Let's go! 🚀