Internship - After-sales service (SAV) (3 to 6 months)

A word about us:

Did you know that in Belgium, we throw away 7 tons of food that is still edible per minute? 🤔 While access to food is often far too expensive or impossible for a large part of the population, Faced with this observation, we have decided to roll up our sleeves by proposing a new management of unsold food in order to fight against food waste and facilitate access to a varied diet for all.

For that, we need you! 💪 The Customer Service Intern at Happy Hours Market will be responsible for assisting the Customer Service team in the day-to-day management of customer requests and contributing to the continuous improvement of the quality of service.

✨ Main responsibilities:

• Respond to customer messages and requests via different communication channels (mainly Intercom)

• Manage voucher requests and refunds according to established procedures

• Coordinate with operational teams to resolve order-related issues

• Participate in the verification of feedback shifts and the improvement of Customer Service processes

• Assist in the preparation of weekly reports on customer issues

🎯 Specific projects:

In addition to the day-to-day tasks, the intern may be involved in the following projects:

• Contribute to the optimization of Customer Service for the company's scale-up

• Participate in the creation and updating of the FAQ for customers

• Analyze customer survey data to identify areas for service improvement

• Assist in the organization and analysis of customer experience tests at pick-up points

• Assist in the launch of the Happier community and various events

If you are passionate about customer contact, this opportunity is for you! 🤩

🤸 ♀️ About you

• Student in the final year of a bachelor's or master's degree in management, communication, or related field

• Excellent written and oral communication skills in French (English is a plus)

• Strong customer focus and ability to handle sensitive situations with diplomacy

🤓 Your skills

• Good analytical skills and ability to work with data

• Proficiency in office automation tools and ability to quickly learn new software (Intercom, Notion, etc.)

• Organizational skills, proactivity and ability to work in a team

• Interest in the anti-food waste sector and the circular economy

• Step 1: Sending the CV and LM

• Step 2: A 10-minute call with our HR manager

• Step 3: Interviews

• Step 5: Welcome to the team! 🎉