Account Manager (German/English)

Become a Customer Success and play a key role in enhancing client relationships - help onboard new customers, support their journey, and ensure they achieve success with our solutions!

💼 Responsibilities

• Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact and building trust and loyalty.

• Customer Adoption and Expansion: Drive product adoption by working closely with customers to understand their goals and recommend best practices. Identify opportunities for upselling or cross-selling products to drive revenue growth and meet your revenue targets. 🚀

• Renewals and Retention: Proactively engage with customers to ensure high renewal rates and minimize churn. Address any concerns or issues that may affect customer satisfaction and develop strategies to retain customers.

• Customer Feedback and Advocacy: Gather customer feedback and communicate it to the relevant internal teams. Advocate for customers' needs and influence product roadmap decisions based on customer insights.

• Generate referrals and crossell opportunities for the Sales team

• Advocate customer satisfaction by promoting capterra reviews and inviting the customer to provide case studies to our marketing team

• Be a professional advisor: suggest best practices, defuse problems and address our customers' questions in a timely manner

Background

• Proven track record of driving client satisfaction, retention, and revenue growth through cross-sell and upsell initiatives

• Scale-up experience is a plus as past experience working in a fast-paced, high-growth environment

• You're independent, entrepreneurial, hands-on, ambitious and have experience in a grass-roots business development role

• 2-3 years of experience in client success, account management, or a related role, preferably in SaaS or technology

Skills

• Familiarity with Sales CRM tools (i.e.. HubSpot) and other sales tools is a more 💻

• You are fluent in German and English.

Practical Information

• You have an EU citizenship or a valid Belgian work permit

1. HR Interview : Let's get to know each other.

2. Hiring Manager Interview : Meet your manager.

3. Assessment : Prepare...

4. Technical Interview : ... and show what you're capable of.

5. Final Interview : Last step, meet our executive team.

6. Become an Optimizer! 🚀