Team Leader

🍪 Join the gourmet adventure of La Maison Dandoy!

For more than 190 years, La Maison Dandoy has been the iconic biscuit factory in Brussels, known for its artisan biscuits and delicious waffles. We celebrate simple pleasures with natural products, created with passion in our Brussels workshops.

We are looking for a Team Leader for our tasting room, ideally located in the heart of Brussels, near the Grand Place. 🤩

🤝 What we expect from you:

• Welcoming and serving : Ensure that every customer is greeted warmly and receives quality service. You will also handle customer complaints with professionalism and empathy.

• Promote our products and brand : Share your passion for our specialties, especially our waffles, and highlight the history of La Maison Dandoy, by valuing our heritage and our artisanal know-how.

• Versatility on a daily basis : You will learn the different workstations: waffle preparation and baking, bar, room and takeaway service, cash register, cookie sales, dishwashing, etc.

• Ensure quality : Ensure that all products meet our quality standards, ensuring freshness and attractive presentation. You will also be responsible for following hygiene and food safety procedures.

• Manage inventory : Participate in inventory management by adhering to FIFO procedures and minimizing losses. You may be required to place orders. 

• Supervise and motivate : You will be responsible for overseeing your team's activities and productivity. Your role will be to motivate and coach your colleagues to ensure excellent service. To organize the distribution of teams during your working hours. 

• Train and coach : Help, track, and train your team members to achieve excellence. Give constructive feedback on performance and encourage a positive team spirit.

We are looking for a passionate and dynamic individual with the following qualities:

• Customer service sense : You enjoy interacting with people and want to provide them with a memorable experience. ✨

• Team player : Comfortable working collaboratively with your colleagues, while following the instructions of your store manager and retail manager.

• Passion for products : An affinity for gastronomy and a curiosity for our delicious creations are essential.

• Autonomy and organizational skills : Able to manage your time effectively while maintaining high standards in your work. You are also comfortable with computers.

• Flexibility : Ready to adapt to the needs of the store, with variable hours and availability on weekends.

• Languages : Fluency in French and English (ability to make sales). Other languages are a plus.

• Careful presentation : Special care given to your appearance

• Ability to create team cohesion, to communicate well.

If you are ready to share your passion for sweets and be part of a team that celebrates tradition and authenticity, join us at La Maison Dandoy! 🤗

• Step 1: 15 min call

• Step 2: Meeting at our premises

• Step 3: Testing

• Step 4: let's start! 🚀