Executive Customer Service

Fixed-term

Brussels

Job description

As an Executive Customer Service, you will play a vital role in the satisfaction of our customers. You will be responsible for creating a positive customer experience, meeting their needs and supporting them in their requests. You will work closely with the operational and sales teams to ensure clear communication internally and externally.

👉 Responsibilities:

Customer, Order, Project Support : Provide technical follow-up and advanced support for a portfolio of key customers, and effectively resolve their technical issues
Validation of the feasibility of projects and orders with production (capacity, planning), gives precise and qualitative instructions to production for production and ensures compliance with the deadlines agreed with the customer (sufficient merchandise stocks, follow-up of incoming and outgoing goods, quality control, etc.) 📦
Ensures the proper transmission of information between the needs of the customer and those of production
Ensures a fast, correct follow-up of customer requests, commercial follow-up of offers made, as well as invoicing
Ensures customer 👌 satisfaction

Profile

You have at least a first professional experience in a similar Customer Success role,
You are interested in the technical aspects of services and you like business development.
You are customer-oriented with a real desire to find solutions and improve customer satisfaction. 🤗
Written and oral communication skills
Fluency in French, Dutch and English is a plus
Meticulous, rigorous, organized 📝
You like to take initiative and want to invest in projects.
Ability to manage multiple situations simultaneously and prioritize effectively.
You have an excellent command of computer tools (MS office) 💻

Why apply?

We offer you a 6-month fixed-term contract for a permanent contract and a full-time contract in a caring work environment. 🌱
We will accompany you on a training course. Manufast will allow you to evolve thanks to a personal development plan.
A salary package that takes into account your professional experience and extra-legal benefits (such as meal vouchers, hospitalisation insurance, group insurance, transport costs)

Conduct of interviews

Pre-selection via a telephone interview or via Teams
First selection interview with the Operational Directors
Final interview with the Managing Director and a direct colleague
Let's start! 🚀

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.