Assistant Manager Horeca

Soft skills:

• Manage and coach your team (20 to 30 people);

• Ensure good communication with and within your team (transmission of adequate information and caring communication);

• Support workers, both operationally and technically, by being their first point of contact within the store;

• Motivate workers and ensure their satisfaction;

• Supervise individually and collectively the members of the team in order to ensure the best possible atmosphere within the store;

• Manage the recruitment, interviews, and engagement of new team members;

• Promote Quality Excellence to your team (high-quality customer relations and service);

• Maintain fast and accurate service, ensure an excellent customer experience, and ensure that all products comply with company standards;

• Train and develop the skills of team members, or even versatility, through targeted training actions;

• Train new team members;

• Excels in performing all team member tasks.

Hard skills:

• Manage and develop the store's performance by proposing and implementing continuous improvement avenues;

• Plan the schedules in accordance with the constraints imposed by Maison Dandoy (opening and closing of the store);

• Manage the planning of pre-packaged products (sales forecasts);

• Manage the packaging processes in the ERP (Odoo) as a whole;

• Manage inventories, stocks and maintaining compliance with FIFO/FEFO;

• Manage students;

• Ensure the management of orders (especially in Odoo) and the receipt of deliveries;

• Communicate in writing any problems encountered in your store to the Retail Manager;

• Write any warnings under the control of the Retail Manager;

• Manage the cash register and closing;

• Manage certain day-to-day documents as well as the deposit of income;

• Implementation of new procedures to optimize the store's operational flows under the control of Maison Dandoy;

• Ensure compliance with HACCP rules and procedures (cleaning & disinfection, pest control plan, cold chain maintenance, waste management, traceability methods and mandatory notification);

• Coordinate technicians to carry out preventive and curative maintenance of the store;

• Identify and communicate quality-related issues;

• Ensure the implementation of products in store (and showcase) according to the objectives, periods and directives of Maison Dandoy.

• Management experience in the HORECA sector;

• Flexible person willing to work weekends, holidays and evenings;

• Enthusiastic personality with communicative energy;

• Gourmet spirit and a certain interest in quality artisanal products;

• High resistance to stress;

• Practical and pragmatic spirit as well as good organization;

• You are fluent in English and ideally have a good knowledge of Dutch. Any other language is a plus.

• Step 1: Send your CV (and LM)!

• Step 2: First interview with the recruiter;

• Step 3: Meet People & Culture Lead + Co CEO;

• Step 4: Soft skills test;

• Step 5: Welcome to the Dandoy family!