Chief Operating Officer

Tapio is a fast-growing climate technology start-up located in the heart of Brussels. We are committed to empowering businesses to take meaningful action on climate change by providing them with cutting-edge carbon assessment platforms and expertise. Our team is passionate about accelerating the global transition to a sustainable future, and we're looking for a talented COO to join us on this mission. 🌟

👉 Job Overview

As COO, you will play a crucial role in shaping Tapio's operational strategy and growing the business. You will lead our operations team.

Working closely with the CEO and the rest of the senior executives, you will oversee all aspects of service delivery, working closely with the product team and the sales team to ensure top-notch delivery and execution. This role requires a mix of execution and operational excellence, climate expertise, leadership and strategic foresight.

KPIs include operational efficiency, team growth, service quality, customer satisfaction, market expansion, partner activation, knowledge management, and process improvement.

Key responsibilities:

💪 Team leadership

• Lead and mentor a team of experts, fostering a culture of excellence, collaboration and innovation.

• Build and grow the services team, ensuring that they can provide high-quality carbon advice and support to Tapio's growing customer base and partner base.

• Focus on 3 verticals: customers, partners, and product.

📈 Operational strategy

• Develop and execute Tapio's operational strategy, aligned with the company's overall growth objectives, international expansion and partner sales.

• Engage with market dynamics and sustainability industry trends to optimize service offerings and expand into new markets.

• Collaborate with product and sales teams to prioritize features, enhance offerings, and ensure seamless customer integration and support.

🤝 Customer and partner support

• Support the sales team in partner onboarding and customer expansion, especially with large enterprises.

• Set up dedicated support channels for partners, ensuring fast and effective communication.

🌍 International expansion

• Adapt operational processes and frameworks to meet the demands of new markets and large enterprises.

• Ensure operational scalability and efficiency as the company grows its global presence.

🚀 Operational Excellence

• Drive continuous improvement of consulting processes and innovation, ensuring that Tapio remains at the forefront of carbon management and sustainability practices, and improving customer satisfaction.

• Oversee the development of educational tools and resources, such as e-learning modules, user guides, and game guides for partners.

• Maintain high standards of data quality, ensuring that Tapio's tools and databases are accurate, up-to-date, and reliable.

What we are looking for:

• Master's degree in business administration or equivalent in a related field;

• Minimum of 10 years of experience in a senior management and operational role;

• Strong communication skills in French, Dutch and English are required.

• Proven experience in leading and scaling teams, particularly in a fast-paced and dynamic environment;

• Experience in international expansion and optimization of operational processes;

• Excellent leadership, strategic thinking and problem-solving skills;

• Strong background in the field of climate change and sustainability, with expertise in understanding and reducing emissions, e.g., calculating and reducing greenhouse gas emissions, including carbon reporting (GHG protocol), life cycle assessment (Simapro or other) and SBTs. 🌱

We'd love to hear from you if you're interested in...

• Have a collaborative mindset with a proactive approach to problem solving;

• Be a born leader with a passion for building and scaling teams ;

• Have the ability to think creatively and strategically in a fast-paced environment;

• Are a never-ending learner, eager to always go further;

• Be open-minded and have a great sense of humor 😄 ;

• Have a passion for climate action and sustainability initiatives.

If you're ready to make a significant impact in the fight against climate change and have the skills and experience outlined above, we'd love to hear from you!

📝 Application Process

• Step 1: Send us your CV and cover letter

• Step 2: A 15-minute phone conversation

• Step 3: An online case study

• Step 4: A 1-hour on-site interview

• Step 5: Meet with the management team - A 2-hour on-site interview

• Step 6: Let's get started ! 🔥

Join us on this exciting journey to create a more sustainable future!

Tapio values diversity and inclusion, and we welcome applications from candidates from all backgrounds and experiences. Thank you for considering joining our team! 🌱