Team Leader Central Admission and Emergency Reception

Are you passionate about patient service and excellence? Organized, dynamic, and with a solid experience in team management? This position is for you! 🚑

As a Team Leader Central Intake and Emergency Reception, you will play a key role in the smooth and efficient management of the emergency admission and intake processes, while ensuring a quality patient experience and optimal performance of your team.

Your missions:

📣 Leadership & Coordination :

• Mentor and support a multidisciplinary team.

• Plan and adjust schedules to ensure continuity of service.

• Evaluate the performance and develop the skills of your team.

✨ Quality of Patient Service :

• Guarantee a warm welcome and accurate management of admissions.

• Follow up on administrative files and optimize the billing of care.

• Ensure reliable encodings and propose improvements to procedures.

🤝 Process Optimization :

• Supervise patient flows for rapid care.

• Manage data confidentiality and incidents rigorously.

• Propose solutions to improve administrative processes.

📝 Communication & Reporting :

• Maintain smooth communication with your team and partner departments.

• Implement performance indicators to optimize flows.

🩺 Resource Management :

• Ensure the management of the equipment and the monitoring of its maintenance.

This key role will allow you to guarantee a quality patient experience while optimizing the performance of your team.

Specificity of the position:

The position is aimed at profiles in contact with external services and able to work independently with a constant high level of quality and in compliance with the deadlines relating to one or more processes in charge.

Variable hours , possibility of weekend services, evenings and nights. 

Teleworking possible 1 time/2 weeks after 6 months of seniority in the position. 

Qualifications and experience required 

• You have a bachelor's degree or equivalent experience in team management.

• You are proficient in office software (Excel, Word, PowerPoint, Visio), and knowledge of hospital software is an asset.

• You have a good command of English and/or Dutch, and any other language is a plus.

• You have knowledge of immigration law, social law and medical terminology.

Essential Skills

• You have experience in managing a team in an environment with client/patient flows.

• You are able to handle multiple tasks without stress and deal with difficult situations.

• You are able to organize the reception and provide continuing education.

• You are flexible in terms of schedules. 🕒

• You are familiar with healthcare management mechanisms and hospital billing principles (knowledge of OAZIS is a plus).

• You have skills in flow analysis in an ERP and know how to use Excel and Word effectively.

• You take a pragmatic approach to solving problems on the ground and raising structural issues.

• You develop relationships of trust and respect within your team.

• You are autonomous, rigorous and able to manage your time and priorities.

• Send us your CV

• After an initial telephone screening, an HR interview is scheduled

• Following this, you will be invited to take psychotechnical tests

• Operational maintenance is also planned

• Let's start! 🚀