ADM Insurability Manager

As an SMA Insurability File Manager, you will join a team of about twenty employees at our Brussels site. Your mission is to process requests for health care interventions and to ensure reimbursement in accordance with the general terms and conditions of our insurance companies. You are a key contact for our internal and external customers by providing expertise on these insurances.

👉 On a daily basis: 

• You analyse customer requests and check that they are complete and justified, according to the applicable statutes of the insurance companies concerned.

• You encode the data on dental, hospitalization or outpatient care invoices in order to reimburse customers.

• You will ensure outgoing customer contacts through all channels (telephone,...) for additional information or regularizations in connection with the various internal and external departments. 📞

• Collaborate with other internal departments by providing them with assistance to ensure a smooth and optimal management of our customers' files.

• You proactively contact our clients/third parties in order to support them, inform them of the progress of their case and offer them personalized, effective and efficient solutions

• You update customers' identification and banking data. ✅

• You rigorously follow the procedures for handling written customer complaints to ensure customer satisfaction and limit financial risks.

• You hold, at least, a bachelor's degree or equivalent by experience 🎓

• You have a strong customer focus, demonstrating your ability to understand and respond to customer needs while respecting the rules and procedures in force.  

• Your ability to work in a team is undeniable, promoting cohesion and openness to the ideas of others. 😊

• You have a strong sense of quality and are change-oriented, able to adapt quickly to changes in the industry.  

• Your analytical skills are sharp, allowing you to efficiently process requests and rigorously follow procedures, while ensuring optimal customer service.  

• Your proactive attitude and commitment are the drivers of your professional approach, contributing to customer satisfaction and the team's success in managing daily challenges.

• Knowledge of Dutch and/or English is an asset.

1. Phone Screening

2. Personality questionnaire and reasoning tests

3. Interview with the recruiter and the company

4. Here we go! 🚀