Customer Care Agent

Permanent

Brussels or Mons

Job description

As a Customer Care Agent in the Service Center, you will handle questions and/or problems from existing or potential customers by phone and e-mail and promote the health insurance fund's offer. 📞

Daily: https://www.youtube.com/watch?v=_HarfQsasmM

You are the point of contact for customers (existing or potential). 👋
You answer incoming calls in compliance with the quality and productivity criteria of the "Service Center" in order to support and/or reassure them.
You analyze customer requests according to their file and their needs.
You are proactive during contacts and you are attentive to offering a personalized service by responding to customer requests.
You guide the customer through the various internal and external digital channels (chatlive, MypPartenamut, site,...) and help them become autonomous.
You will promote the mutual insurance company's offer in collaboration with the sales departments.
You make sure to complete and update the customer's data. 📝 If necessary, you transfer the file for in-depth management to the dedicated services.
Contacts are mainly made by phone (85% of the time) and it is possible to move to the "email" and "chatlive" channels as soon as the necessary skills are mastered.

Profile

You hold at least a CESS and have valuable experience in a similar position (Service Center, Call Center, Customer Care, Customer Service, Customer Advisor, etc.).
You communicate easily orally and in writing in impeccable French.
You have a good knowledge of Dutch and/or English.
You are proactive, dynamic and customer-oriented.
Learning a complex subject does not scare you and you are motivated by this perspective.
You like to work in a team in a quality work environment.
You enjoy satisfying the customer's needs, achieving the goals set for you and are resistant to stress.
You have an affinity for digital.

Why apply?

A full-time contract for an indefinite period with flexible hours and the possibility of teleworking up to 3 days a week.
To take up the position from April & May 2025
Office hours: 8 a.m. to 5 p.m. from Monday to Friday. ⏰
An exciting position with real future prospects in a fast-growing company.
In-depth training in the mutual insurance sector when you arrive and regular training throughout your career.
An attractive salary with many extra-legal benefits that can be adjusted according to your needs.
Up to 40 days of leave per year.

Conduct of interviews

Phone Screening
Personality questionnaire and reasoning tests
Interview with the recruiter and the company
Here we go! 🚀

Diversity, inclusion and equal opportunities are important to us. Applicants are therefore selected on the basis of their qualities and skills, without distinction as to age, religion, origin, disability, sex or gender.

If you have a disability, learning difficulty or illness and would like to benefit from reasonable accommodation as part of the selection procedure, please mention this on your application. Just say so in your application. The conditions will be adapted as best we can so that you can apply in the best possible circumstances.