Customer Care Agent - Medexel (6 months)

At Medexel, Partenamut's sister company and a fast-growing company, we recently passed the milestone of 500,000 customers and are constantly looking for new, motivated talent to join us. As a Third Party Administrator (TPA), we manage the group health policies (hospitalization and/or outpatient care) and guaranteed income that employers purchase for their staff by thoroughly checking reconciliations and premiums, processing claims files quickly, and performing in-depth analysis and reporting. Ready for the next steps in your career?

As a Customer Care Associate, you answer policyholders' questions about the terms and conditions of group health insurance contracts, reimbursements and procedures by phone, e-mail or simple mail. 📞

👉 On a daily basis:

• You are the first point of contact for all questions relating to the group health insurance contract.

• You answer incoming calls (90% of your time) in compliance with quality and productivity criteria.

• You analyze your customers ' requests and make sure to provide them with a complete response.

• You contribute to customer satisfaction through your communication and are attentive to offering a personalized service by responding to customer demand.

• You like customer contact and are attentive to customer satisfaction. 👌

• You enjoy learning new subjects and have an interest in the insurance or healthcare industry.

• You have an excellent command of French and Dutch (bilingualism required, C1 or C2 level required).

• You are result-oriented in order to be as efficient as possible.

• You are quality-oriented and provide reliable information.

• You have an upper secondary school diploma with proven experience or a baccalaureate or equivalent professional experience.

1. Phone Screening

2. Personality questionnaire and reasoning tests

3. Interview with the recruiter and the company

4. Here we go! 🚀