Customer Advisor

As a Customer Advisor within the branch network, your mission is to welcome existing or potential customers to the branch , find solutions to their situation and support them in a personalized way in compliance with the charter and regulations. It is also a question of promoting the offer in order to retain customers and participate in the net increase of the portfolio. 💼🤝

On a daily basis: 

• You actively contribute to the growth of the company by ensuring the acquisition and loyalty of customers by offering various products and/or services of the company.

• You also participate in various sponsorship actions, promotional events, telephone sales, specific actions.

• You welcome and establish contact with the customer and represent the image of the company. 🤗

• You actively listen to and analyze the customer's request  to understand and meet their needs(s) in terms of Health and Disability Insurance or redirect them to the appropriate services.

• You will support customers/third parties/prospects in a personalized way, ensuring that you offer a quality service.

• You will update the client's identification data , check their entire file and/or help them with their administrative procedures. 📝

• You have a Bachelor's degree and/or have a first experience in customer consulting. 🎓

• You like to learn new subjects.

• You love business goals and are able to carry out actions in this direction – any experience in a sales function is an asset.

• You are fluent in French. English is an asset.

• You are customer-oriented and easy to contact, face-to-face or by phone.

• You are empathetic and a good listener. 💙

• You are resistant to stress and you like to work in a team.

• You are ready to travel to different branches in your sector.

• Phone Screening

• Personality questionnaire and reasoning tests

• 1 interview with the recruiter and the company

• Here we go! 🚀